To secure your date and stock, we require a 30% non-refundable deposit for your booking. The final payment is due 14-days prior to your event. Final quantities are adjusted at this time to accommodate for your guest list.
All bookings for hire items are subject to a hire period of 4 calendar days. Pick-ups are on Thursday and Fridays. Returns are on Mondays.
We can deliver your order to the event venue or stylist. We will work with the venue or stylist on the logistics to ensure timely delivery before the event, defaulting to the day before your event. A delivery quote will be calculated by location and weight / size of the parcels and will be added to the Invoice at the time of booking, but may be revised 5-days prior to the event
A 10% process and handling fee applies to the total full-priced hired goods cost on every order. This charge is non-refundable, as it covers all the efforts undertaken to pack, count, double check, cleaning and ensures your booking with us is a great experience.
The standard industry damage waiver fee of 5% applies to the total full-priced hired goods cost. This is to cover minor damage from wear and tear of the items, so we can keep replacing stock over time and maintaining high product standards.
A refundable bond payment of $100 applies to all bookings $1000 and under or $250 for bookings over $1000, paid with the final balance before delivery. The bond will be returned (14 days after your event) if there is no permanent damage or items lost upon return to us. Product replacement costs will be taken out of the bond if required and the remainder will be returned.
The final quantities of your hire items will be confirmed 30-days prior to your event. This is the quantity of items that will be on the final invoice.
All pick-ups and returns are from our showroom at 247 Koornang Rd, Carnegie.
Cutlery should be returned rinsed clean and in good condition (not broken, not bent, no visible damage). Extra cleaning fees will apply if the cutlery is not returned rinsed.
Linens should be returned in the laundry bags provided and should be dirty, not cleaned. This enables us to properly launder them.
The production time for your custom cloth, including printing, sewing and finishing is around 4-6 weeks. The timeline is slightly quicker for semi-custom designs or with provided artwork.
Visit our Cloth Signage page for more information on this process, timelines and custom designs.
We Support You
If your event is cancelled (not postponed) because of government enforced restrictions due to the Covid-19 pandemic, any payments made on your booking for hire or on-the-day styling will be refunded. If your event is being postponed to a future date, payments will be transferred to the new date. Should your chosen items not be available on the new date, we will offer an alternative or refund. See more in Section 6 of our terms and conditions.