Hire Information & FAQs

At Cloth & Confetti, we are passionate about making sure you have the most personal and unique milestone event, that you’ll remember with nothing but happy dances! 

That’s why we believe in giving you the best and most reliable service we can, to make your event planning and styling journey as smooth as our velvet napkins!

So, what do you need to know before hiring or styling with us? Just check out the below jargon we’ve written. …

…But if there’s any further questions, please email us at hello@clothandconfetti.com .We may be busy bees at an event or hustling away packing orders, so email is best way to contact us for all your questions.

Where are you located for pick-ups, returns and sample viewing appointments?

On Spencer Street in Melbourne CBD, right near Southern Cross Station. Pick-ups, viewings and returns are all by appointment. Pick-ups also available from Keysborough.

How do I make an enquiry or booking?

The easiest way is to browse our hire items online and select ‘Add to booking quote’. The items selected will appear in the ‘Request for Quote’ page – found in the top menu. Fill in the contact form and then click submit. We will then get back to you as soon as possible with a comprehensive quote, date availability and the hire conditions.

Can I come and view the samples before booking?

Of course! For our wedding stylists, we can provide swatch books at a small cost, so you always have the colour range on hand to show clients. For brides, we take appointments to view the samples at our Melbourne CBD location.

What is your standard hire period on items?

We operate on a 4-day hire period. For weekend bookings, this usually means picking up on a Friday and returning the goods on either Sunday or Monday. If you need to return the goods outside of the standard 4-days, this may incur additional time charges. Please contact us to discuss your requirements and we will try to accommodate what best suits you.

What is your minimum booking amount?

Our minimum booking order for hire and pick-up is $150 inc gst. For clients requiring delivery and set-up, the minimum is $300 inc gst, plus the cost of delivery and set-up as additional.

How far in advance do I need to book?

We do recommend booking as soon as possible, especially if you have a wedding or event during peak season (Oct-March). Generally, bookings are made at least 3 months prior to the event. We will attempt to assist with last minute bookings, but we can’t guarantee that your first preference or quantity will be available on all items.

What is included in my hire booking?

Our standard booking includes the hire of the products only, plus dry cleaning for linens. This means that after delivery or pick-up of the goods, the styling, set-up and return of the goods is your responsibility. However, we do offer a set-up and styling service for an additional cost.

Do you hire outside of Melbourne and Victoria?

Hells yeah! We do offer our hire products and services Australia wide. Just keep in mind that delivery courier fees will be calculated by location. Depending on the location for set-up services, additional charges may be allocated for travel time, labour and accommodation.

How long is my quote valid for?

All quotes are valid for 7-days from the date the quote is issued. If you would like to proceed with your quote, please let us know as soon as possible and we will then send through an invoice. Bookings are only made secure after a deposit is received.

Do we need to leave a security bond payment?

Yes. A bond of $100 is required with every hire booking on the day of collection. The bond must be paid with credit card, upon final balance payment, 14-days prior to the event. The Bond will be refunded within 5 days of the event, once the hire items are returned and cleared for any damage.  If the hire booking is over $1000, a $200 bond is required.

How do I make an enquiry or booking?

The easiest way is to browse our hire items online and select ‘Add to booking quote’. The items selected will appear in the ‘Request for Quote’ page – found in the top menu. Fill in the contact form and then click submit. We will then get back to you as soon as possible with a comprehensive quote, date availability and the hire conditions.

What is the booking deposit?

To secure your date and stock, a non-refundable 30% deposit is required.

Can Items be placed on hold?

Once an invoice has been sent out, your items will be put on hold for 7-days. If you fail to pay the deposit required to secure your booking, after 7-days the stock may be released to another customer order. Products cannot be held for any other reasons.

Can I pick-up and return my booking?

Yes. In most cases you are welcome to come and collect your booking from our Melbourne or Keysborough locations. Pick-up and return drop-off is by appointment and will be discussed when your booking is made, or closer to your event date.

Can I change the booking quantities?

We do understand that the initial guest count may differ closer to your event date. Booking quantities are to be finalised within 14 days of your event. If your booking quantity increases, please let us know as soon as possible, so we can secure more stock. We may be limited in what we can provide if the quantity increases close to the date.

What if I want to cancel my booking?

We’re sad to hear that you want to cancel! Refunds can only be given if an order is cancelled within 14 days of the booking pick-up date. If cancelled before 14-days prior, we can give a refund of the order amount excluding the 30% deposit and processing/handling fee. Refunds cannot be given for custom-designed cloth or signage if the artwork or goods have already been produced. Please contact us about your cancellation for further information.

What is the booking deposit?

To secure your date and stock, a non-refundable 30% deposit is required.

How can I pay for my booking?

Once we send you an invoice, there will be an option to pay online with Credit card. The invoice will also have bank transfer details available.

What is the processing and handling fee?

In our biz, we spend a lot of time processing and handling your order. We need to pack, count and check your order and also make sure that everything has been thoroughly cleaned before you receive it and after you return it, despite any prior cleaning done by the venue. Every order will receive a 10% surcharge for processing & handling. This charge is non-refundable.   

What is the damage waiver fee?

Our inventory receives natural wear and tear after ever booking. The damage waiver is a standard fee in the hiring industry. It covers the minor damage from ‘wear and tear’ for each booking, so that we can keep replacing the stock, and keep our standard of product high. The damage waiver fee is different from the replacement costs of permanently damaged or lost items. Our damage waiver is 5% of your total full-priced hire stock cost.

Do we need to leave a security bond payment?

Yes. A bond of $100 is required with every hire booking on the day of collection. The bond can be paid with credit card or cash. The Bond will be refunded within 5 days of the event, once the hire items are returned and cleared for any damage.  If the hire booking is over $1000, a $200 bond is required. 

When is my final payment due?

Final balances must be paid to Cloth & Confetti at least 14-days prior to your pick-up date.

Can I pick-up and return my booking?

Yes. In most cases you are welcome to come and collect your booking from our Melbourne or Keysborough locations. Pick-up and return drop-off is by appointment and will be discussed when your booking is made, or closer to your event date.

Can you deliver my order to the venue or stylist?

Totally! This means that there is one less thing to do! Delivery courier fees will be calculated based on the drop-off location and weight/size of the parcels. We can work with your venue on the logistics, to make sure the order can be delivered straight to the venue in advance or to your wedding planner. Stress less, we got you!

In what condition will I receive my goods?

  • Cutlery will be clean and polished, packed into reusable plastic tubs with bubble wrap. Wipe with clean dry cloth before setting to give a smooth polished look.
  • Linens will come clean pressed and folded in half.
  • Table décor will come clean and polished.

In what condition should I return my goods?

  • Cutlery should be returned in the same condition that it was received. Return cutlery in the same reusable plastic tubs with the bubble wrap protection. The cutlery can be washed in a dishwasher on a gentle cycle, but handled with care. Do not use rough scourers or strong chemicals to clean.
  • All napkins, should be returned dirty to us for proper laundering in the laundry bags provided. Do not attempt to wash the napkins yourself, as not washing them incorrectly can cause damage. No real wax should be used on the linens. If some napkins are wet at the end of your event, please air dry them before putting them into the laundry bags, otherwise they may grow mould and become permanently damaged.
  • Table decor should be returned in the same condition that it was received.

What happens if something becomes permanently damaged, lost or stolen?

You will be required to pay the full replacement fee for the damaged item/s. Please see our definitions of damage and fees below.

What is considered damaged?

  • TEXTILES: Normal wear and tear from use, washable stains and regular soiling that can be removed by dry cleaning or stain removal cleaners, is not considered damaged. Damage fees will be charged when an item is returned (differing from the quality hired out) with abnormal or excessive tearing/fraying, has dripped wax that cannot be removed or is damaging, burnt in any way, heavily or has become lost, stolen or is missing from return drop-off.

Replacement Cost for each napkin/runner (all styles) is $15each Or an excessive cleaning fee of 50% per item of the full-priced hire cost.

  • CUTLERY: Normal wear and tear from use is not considered damaged. Damage fees will be charged when an item is returned (differing from the quality hired out) with abnormal or excessive scratching, chipping of enamel, rusted, bent out of shape or has become lost, stolen or is missing from return drop-off.

Replacement Cost per piece of cutlery (all styles) is $5each Or an excessive cleaning fee of 50% per item of the full priced hire cost.

  • TABLE DÉCOR: Normal wear and tear from use is not considered damaged. Damage fees will be charged when an item is returned (differing from the quality hired out) with smashed or broken glass and pieces, abnormal or excessive scratching, rusted, bent out of shape, has dripped wax that cannot be removed or is damaging, burnt in any way or has become lost, stolen or is missing from return drop-off.

Replacement Cost for Brass Candle sticks is $20 each. Replacement Cost for Wishing Well is $150. Or an excessive cleaning fee of 50% per item of the full priced hire cost.

Do you offer table set-up?

Hells yeah! We love that stuff! We do offer table set-up if we are available on your date to do so. It will be quoted depending on your exact requirements. We can also recommend some fantastic stylists and event planners that can help you at your event.

Can you help me choose the right linens and cutlery?

*Throws Confetti* We’d love to! After you’ve had a good long scroll through our website, send us a your inspo board, colour palette and pinterest images, and we’ll send you back our suggestions on what would suit best. We also offer styling and design consultations, so check out our Services page.

What size are your napkins?

All of our napkins are 45cm x 45cm.

Can I come and view the samples before booking?

Of course! For our wedding stylists, we can provide swatch books at a small cost, so you always have the colour range on hand to show clients. For brides, we take appointments to view the samples at our Melbourne CBD location.

Do you have swatch books I can show my clients?

Hell yeah! For our wedding stylists and planners, we can provide swatch books at a small cost of $15, so you always have the colour range on hand to show clients! Please email us with your request and postal address.

I need a colour that’s not on your website, Can you help me?

We love a good colour pop, so please contact us about your custom request and we may be able to help by either sourcing the colour from our suppliers or finding something close to suit your needs. We also offer custom-designed napkins to consider as an alternative option.

Why do some products vary in colour from what is on your website?

We have tried our best to colour correct all images for our website to look true to colour. Each listing also states a Pantone colour which we have matched to the napkin so that you can plan your styling and booking with ease. By nature our hire items may have slight colour variation from general use and washing over time, however we monitor our stock on a regular basis and replace any we feel are not up to the highest standard.

What if I’m not happy with the colour when I come to collect?

We’re sorry those colours don’t vibe with you! Should you not be happy with the colour when picking up your booking, we can exchange the stock for another colour that is available at the time. However, we do strongly recommend that you book an appointment to view the samples at our Melbourne CBD showroom, prior to pick-up or request a swatch to be sent to you. Unfortunately, we cannot give refunds for change of mind that happen within 30 days of the booking pick-up date.

Postal & Pick-up Locations:

 

MELBOURNE CBD

332 / 63 Spencer Street

Melbourne VIC 3000

 

BAYSIDE

10B Mountview Rd

Highett VIC 3190

 

hello@clothandconfetti.com

@clothandconfettievents

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