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FAQs

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Frequently Asked Questions

Booking

deposits & payments

To secure your date and stock, we require a 30% non-refundable deposit for your booking. The final payment is due 14-days prior to your event. Final quantities are adjusted at this time to accomodate for your guest list.

Hire Period

Standard 4-day hire

All bookings for hire items are subject to a hire period of 4 calendar days. This means if your event is Saturday, you can pick-up on a Friday and return on the Monday.

Delivery & Collection

Deliver to your venue or stylist

We can deliver your order to the event venue or stylist. We will work with the venue or stylist on the logistics to ensure timely delivery before the event.<br /> A delivery quote will be calculated by location and weight / size of the parcels and will be added to the Invoice at the time of booking, but may be revised 30-days prior to the event.

Labour of Love

10% processing fee

A 10% process and handling fee applies to the total full-priced hired goods cost on every order. This charge is non-refundable, as it covers all the efforts undertaken to pack, count, double check, cleaning and ensures your booking with us is a great experience.

Damage Waiver

5% Standard fee applies

The standard industry damage waiver fee of 5% applies to the total full-priced hired goods cost. This is to cover minor damage from wear and tear of the items, so we can keep replacing stock over time and maintaining high product standards.

Security Deposit

$100 Refundable Bond

A refundable bond payment of $100 applies to all bookings, paid with the final balance before delivery. The bond will be returned (5-7 days after your event) if there is no permanent damage or items lost upon return to us. Product replacement costs will be taken out of the bond if required and the remainder will be returned.

Final Quantities

Confirmed 30-days Before

The final quantities of your hire items will be confirmed 30-days prior to your event. This is the quantity of items that will be on the final invoice.

Pick-up Locations

Melbourne CBD & Highett

For Melbourne Pick-ups & Returns:<br /> 57 Spencer Street, Melbourne</p> <p>For Highett Pick-ups & Returns:<br /> 10B Mount View Rd, Highett</p> <p>Pick-ups & returns by appointment. A time must be confirmed with us prior.

COVID-19 Policy

We Support You

if you event is cancelled (not postponed) because of government enforced restrictions due to the Covid-19 pandemic, any payments made on your booking for hire or on-the-day styling will be refunded. If you event is being postponed to a future date, payments will be transferred to the new date. Should your chosen items not be available on the new date, we will offer an alternative or refund.

Cloth Signage Timelines

Allow 4-6 weeks

The production time for your custom cloth, including printing, sewing and finishing is around 4-6 weeks. The timeline is slightly quicker for semi-custom designs, around 3-4 weeks.

Returning Cutlery

Must be rinsed clean

Cutlery should be returned rinsed clean and in good condition (not broken, not bent, no visible damage). Extra cleaning fees will apply if the cutlery is not returned rinsed.

Returning Napkins

Inside the laundry bags

Linens should be returned in the laundry bags provided and should be dirty, not cleaned. This enables us to properly launder them.

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