OUR TERMS & CONDITIONS FOR ALL HIRE SERVICES, STYLING SERVICES & CUSTOM PRODUCED ITEMS.
Let’s throw the confetti! Thank you for choosing Cloth & Confetti and we are so excited to be a part of your special event! You will have received a copy of our invoice stepping out the hire items and/or services included in your booking, plus the key terms and conditions.
Here’s all the other “nitty-gritty” information to help ensure a smooth-sailing vendor relationship with us:
WHAT DO I NEED TO DO?
Please have a read of this document and contact us if you have any questions. Otherwise, if you agree with these Terms and Conditions, simply pay the 30% booking deposit and this will be treated as your acceptance of the Terms and Conditions set out on this page or in the document ‘Cloth and Confetti Hire Terms and Conditions’.
1. DEFINITIONS
- The ‘Hire Company’, ‘We’ , ‘Our’ or ‘Us’ refers to Cloth & Confetti.
- The “Client”, ‘Hirer’, ‘You’, or ‘Your’ refers to the individual(s), sole traders, small businesses, companies, partnerships or unincorporated entities hiring linens and /or other props from the Hire Company, as noted within the contract attached to these terms and conditions.
- The ‘Fabrics’ refer to all fabric-based products made available for hire by Cloth & Confetti. This includes napkins, table runners, table cloths and cloth signage.
- The ‘Hired Goods’ refer to all items hired by the Client from the Hire Company. This includes Fabrics, Cutlery and Decoration items.
- The ‘Services’ or ‘Styling Services’ refers to all labour and professional services provided by the Hire Company. This includes, but is not limited to, consultations, meetings, table styling, décor styling, event design, graphic design, table set-up, pack down and custom design.
- The ‘Custom Cloth’ refers to all fabric-based items uniquely designed by the Hire Company based on instructions provided by the Client. This includes, but is not limited to, mini banners, menus, long banners, signage and printed napkins.
- The ‘Semi-custom Cloth’ refers to all fabric-based items designed by the Hire Company and partially customised based on instructions provided by the Client. This includes, but is not limited to, mini banners, menus, long banners, signage and printed napkins.
- The ‘Invoice’ refers to the invoice issued by Cloth & Confetti. The Invoice should be read together with these Terms and Conditions.
- The ‘Fees’ refers to the charges set by and owed to Cloth and Confetti in Your invoice.
- The ‘Venue’ refers to the location where Your event will take place.
2. CONDITIONS APPLICABLE TO HIRED GOODS
2.1 FABRICS
Standard booking for Fabrics includes the hire of fabric-based products only and dry cleaning of Fabrics. This includes hire of linen, cotton, velvet and printed napkins, table runners, table cloths and any other fabric-based goods made available for hire by the Hire Company.
2.2 CUTLERY HIRE
Standard booking for Cutlery Hire includes the hire of cutlery items and post-event full-clean only. This includes, but is not limited to cutlery sets in the Classic range and the Dipped range. Cutlery is available to hire per piece or in sets of 5-pieces.
2.3 DECORATION ITEMS
Standard booking for Decorations Items includes the hire of the following items only:
- Table numbers
- Wishing Well
- Candleholders and vases
- Table décor
- Signage Stands
2.4 EXCLUSIONS
Our standard booking does not include styling, set-up and return of the Hired Goods.
2.5 HIRE PERIOD
- All bookings for Hired Goods are subject to a hire period of 4 calendar days.
- For weekend bookings, all hire goods must be picked up on the Thursday or Friday prior and returned on the Monday immediately following the event.
- Hire returned outside of the standard 4 calendar days will incur a fee of 25% of the hire cost per day. This will be deducted from the bond payment.
- Please contact the Hire Company to discuss requirements for longer hire periods.
- If you have chosen to have your order delivered and collected by Us, the hire period will be determined by Us and is dependant on the time and date of your event, access to the venue location and Our delivery schedule. We endeavour to meet all customer requests regarding delivery days and times however this may not always be possible.
2.6 QUALITY OF HIRED GOODS
The Hire Company makes the following guarantees to You in respect of the quality of Hired Goods at the time of pick-up:
- Fabrics will come clean, pressed and folded. We do our best to ensure that the napkins are not creased or wrinkled, however being commercially laundered and made from natural fabrics, we cannot guarantee all items will come completely crease free.
- Cutlery Hire will be cleaned, sterilised and polished, packed into reusable containers for easy return and protection.
- Decoration Items will be clean and polished.
2.7 USE OF HIRED GOODS
Please note the following conditions that apply to the use of Hired Goods during your event:
- For Fabrics, do not use wax candles directly on the Fabrics as this may cause permanent damage and staining. Use glass drip trays underneath any candles that may drip wax.
- An additional cleaning fee of $45 p/h will be incurred if wax drops more than 15mm in size are found on the Fabrics after returning.
- No wax at all is allowed on our textured table runners. Drip trays and candle holders must be used.
- All candle holders must only be used with quality wax candles. We have these for purchase to ensure no damage is caused. Using cheap or unsuitable candles may incur additional cleaning charges of $45 p/h.
- Any wet Fabrics MUST be air dried before placing them into the laundry bags to avoid mould damage.
- It is the responsibility of the Hirer to give the venue or catering all the correct instructions on the use of the Hired Goods.
- Cutlery MUST be returned rinsed clean and in the same condition that it was received (i.e. not broken, not bent and with no visible damage). Extra cleaning fees will apply if the cutlery is not received rinsed.
- Natural and cotton fabrics including napkins, should not be left exposed in the sun for extended periods of time as this may cause permanent damage in the form of bleaching. If you have a marquee wedding, please consider choosing from our weave or velvet napkin range instead.
2.8 PICK-UP OF HIRED GOODS
Pick up of Hired Goods are available by appointment at our showroom location or any other nominated location as agreed with the Hire Company.
The Hire Company has the right to check the personal identification of the person picking up the Hired Goods and keep a record of them until the items are returned in the appropriate condition.
The Hire Company also has the right to store credit card payment details of the Hirer until the items are returned in the appropriate condition. The Hire Company has the right to charge the nominated credit card for the cost of any losses, permanent damages or stolen Hired Goods.
Please note, once Hired Goods have been picked up by you, it is Your responsibility to ensure the safe return of all of the Hired Goods at the end of the Hire Period at the agreed return location with the Hire Company. The Hire Company is not liable for any breakages or damage that occurs in the transportation of the Hired Goods in Your vehicle or any courier vehicles.
Please check over and count the Hired Goods carefully and notify Us prior to Your event if there is any existing damage, unsatisfactory condition (according to section 2.6) or missing items of concern. The Hire Company cannot provide assistance on any damages, missing items and unsatisfactory condition (according to section 2.6) that is reported after the event has occurred. Unreported damages may result in replacement or damage fees when You return the Hired Goods.
If items are missing or damaged, the Hire Company will attempt to deliver the missing items or replacement items to the venue where Your event is occurring before they are required, however it cannot be guaranteed if Your event is located out of metropolitan Melbourne. If there are no replacement items available, the Hire Company will provide a substitute item that is suitable for the job and operates effectively the same.
In the event that the Hire Company cannot deliver the missing or replacement items to You in time, the Hire Company will provide a full refund on the quantity of missing, damaged or unsatisfactory items. The Hire Company will not provide a refund for the Hired Goods that were suitably used for Your event.
2.9 DELIVERY OF HIRED GOODS
The Hire Company can deliver the order to Your venue, Your home address or event stylist at Your request. The Hire Company will work with Your venue or event stylist on the logistics to ensure timely delivery to Your venue or event stylist. Usually, this means the Hired Goods will be delivered the day before Your event.
If you require the Hired Goods more than 1-day in advance of the event, we must be notified of the requested delivery date prior to the week of Your event to organise the packing of the Hired Goods. Failure to notify us of your required earlier delivery date, may result in being unable to deliver at that time and we will default to organising delivery 1-day prior to your event.
Where Hired Goods are required to be delivered, a delivery courier fee will be calculated by location and weight / size of the parcels. An estimate of the delivery courier fee will be added to the Invoice at the time of booking but may be revised 5-days prior to the event when calculations can be more accurate.
The Hire Company may engage with and rely on external courier services to deliver Your hire items. Where Hired Goods are not delivered on time, Cloth and Confetti will refund the full cost of the booking.
Please check over and count the Hired Goods carefully and notify Us prior to Your event if there is any existing damage, unsatisfactory condition or missing items of concern. If the Hired Goods have arrived damaged, in unsatisfactory condition (according to section 2.6) or missing from the delivery, please let Us know immediately prior to Your event occurring by calling 0404386726.
If items are missing or damaged, the Hire Company will attempt to deliver the missing items or replacement items to the venue where Your event is occurring before they are required, however it cannot be guaranteed if Your event is located out of metropolitan Melbourne. If there are no replacement items available, the Hire Company will provide a substitute item that is suitable for the job and operates effectively the same.
In the event that the Hire Company cannot deliver the missing or replacement items to You in time, the Hire Company will provide a full refund on the quantity of missing, damaged or unsatisfactory items. The Hire Company will not provide a refund for the Hired Goods that were suitably used for Your event.
2.10 RETURN OF HIRED GOODS
Hired Goods can be returned to the Hire Company showroom location or any other nominated location as agreed with the Hire Company.
The Hired Goods should be returned in the following condition:
- Fabrics should be returned in the laundry bags provided and should be dirty, not cleaned. This is to enable the Hire Company to properly launder the Fabrics.
- Wet Fabrics MUST be air dried prior to inserting into the laundry bags (otherwise they may grow mould and be permanently damaged, resulting in cleaning or replacement fees)
- Do not attempt to wash the Fabrics prior to return, as incorrect laundering may cause damage.
- Cutlery MUST be returned rinsed clean and in the same condition that it was received (i.e. not broken, not bent and with no visible damage). Extra cleaning fees will apply if the cutlery is not received rinsed.
- Cutlery may be washed in the dishwasher (but not obligatory) at the event venue on a gentle cycle but must be handled with care. Do not use rough scourers or strong chemicals to clean Cutlery. Do not dump the cutlery from one tub into another.
- Decorative Items should be returned in the same condition that they were received.
- No wax is to be left on table runners or linens. This may incur additional cleaning or item replacement fees.
- The exact amount of items given to You from the Hire Company must be returned or item replacement fees will apply.
- Without rubbish or litter inside the laundering bags, boxes and tubs. A rubbish removal fee will apply if the Hire Company needs to dispose of any unwanted rubbish found in the returned items.
2.11 PERMANENTLY DAMAGED, LOST OR STOLEN HIRED GOODS
If a Hired Good is permanently damaged, lost or stolen, You will be required to pay the full replacement fee for the damaged/lost/stolen items.
The Hire Company has the right to check the personal identification of the person picking up the Hired Goods and keep a record of them until the items are returned in the appropriate condition.
The Hire Company also has the right to store credit card payment details of the Hirer until the items are returned in the appropriate condition. The Hire Company has the right to charge the nominated credit card for the cost of any losses, permanent damages or stolen Hired Goods.
Permanent Damage refers to:
- Significant change to the Hired Good such that the quality of the Hired Good can no longer be restored to its original condition. This includes but not limited to, breakages, sun bleaching, permanent staining (mould, lipstick, oily foods, heavy sauces, coloured wax) and fire damage.
This excludes normal wear and tear from use, washable stains and regular soiling that can be removed by dry cleaning or stain removal cleaners. - Stolen goods refer to items not returned within the 4 day hire period and when no communication regarding return has been advised to Us. The Hire Company reserves the right to retrieve their property at any time from You and the location which they are being stored and used.
3. STYLING SERVICES AND AVAILABILITY
Our styling services are only available as an addition to an order for Hired Goods. We may be unable to provide styling services to You if we already have an existing booking on the same date. We can provide styling services to any location in Victoria, interstate or internationally.
3.2 STYLING QUOTE PROCESS
Where You have requested and instructed the Hire Company to provide Table Styling services, We will:
- Undertake an initial 20 minute consultation with You by phone or email prior to providing a fee quote;
- Provide You with a fee quote in writing based on the concepts discussed in the initial consultation;
- Provide an invoice to You after the quote has been accepted within 7 days of submission;
- Take a 30% non-refundable deposit to secure the booking date;
- Undertake any stated consultations with You prior to your event date to confirm Your styling plan, quantities and any other details required for Your design and set-up.
3.3 STYLING SERVICE INCLUSIONS
- Styling Services will include those stated in the package that You have been invoiced for and confirmed.
- All set-up and pack down on the day of your event including Our Hired Goods and those that We have discussed with You prior to your event in Our consultations together.
- Any services and/or products that fall outside the scope of the original Quote or Invoice, will incur additional fees, and these fees will be notified to you.
- Pack-down service includes removing all Hired Goods from the Venue on the night of Your event and returning them to our storage location.
3.4 UNCONTROLLABLE EVENTS AND WEATHER
- In the occurrence of wet weather, We will use our reasonable endeavours to make alternative arrangements. We will not be liable for any loss suffered due to the change of venue or poor weather.
- Hired Goods must be protected and moved out of the wet weather, or damage fees will be incurred by the Hirer.
- If We have to cancel any/all of the Services because we are unable to continue due to a medical or personal emergency, or some other event beyond our reasonable control, we will use our reasonable endeavours to find an alternative professional to complete the Services. We will not charge you for the time involved in doing this. However, you must pay for the Services up to and including the date of cancellation.
- We do suggest that every Client has a wet weather plan organised prior to their event day to avoid additional costs, missing out, stress and inconvenience.
3.5 DURATION OF TABLE STYLING
Styling Services will include the labour and professional advice for the duration of hours stated in the package that You have been invoiced for and confirmed.
3.6 STYLING SERVICE CHARGES AND TRAVEL EXPENSES
- A non-refundable deposit of 30% is payable within 7 days of accepting the Quote or the Client risks their Service date becoming unavailable.
- Services will not commence until we receive the 30% deposit.
- You will be deemed to have accepted these Terms when you pay the 30% deposit.
- The remainder of the total balance payable to us is due 2 weeks prior to the date of Your event.
- In addition to the fees payable for the Services, if We provide Services further than 55kms from Melbourne CBD, You will pay us for all generally incurred additional travel, accommodation, food and staff costs.
- We may charge you for any reasonable costs that we incur as a result of any delay caused by You or due to any circumstances that are within your reasonable control.
- Fees are payable by credit card and electronic funds transfer (EFT) to a bank account nominated by us, or any other means reasonably determined by us from time to time.
- If you fail to pay us in accordance with these Terms, we reserve the right to cease your work immediately without notice, and may seek damages for the loss suffered by us due to your default.
- We reserve the right to charge you interest in respect of the late payment of any money due under these Terms at the rate of 5% above the cash rate from time to time of the Reserve Bank of Australia from the due date to the date of receipt of payment.
- You agree to pay us such costs and expenses as we may incur in recovering payment from you where you fail to make payment in accordance with these Terms.
3.7 STYLING SERVICE CANCELLATIONS
If You request to change the date of Your event due to COVID-19, the terms and conditions according to Our COVID-19 POLICY section 6 this document will apply.
If You cancel Your event, the following cancellation fees will apply:
- Initial 30% deposit paid is non-refundable.
- Cancelled within 90 days of the event date: 25% of the remainder of the total balance is payable;
- Cancelled within 60 days of the event date: 50% of the remainder of the total balance is payable;
- Cancelled within 30 days of the event date: 75% of the remainder of the total balance is payable;
or
- Cancelled within 14 days of the event date: 100% of the remainder of the total balance payable.
3.8 SERVICE CLIENT OBLIGATIONS
As the Client, You are responsible for:
- Giving us clear and accurate information / instructions;
- Providing feedback in a timely manner;
- Advising us in a timely manner about any special requirements that you or your guests may have;
- Looking after the safety of suppliers while at the venue;
- Being on time for meetings and trial runs (if any); and
- Reading and understanding supplier contracts.
3.9 THIRD PARTY SUPPLIERS AND SERVICE PROVIDERS
Cloth and Confetti act as an independent contractor brokering the contract(s) between you and any third-party suppliers and service providers required to complete your styling and design services. You will be the contracting party with the supplier and service provider.
We will take reasonable steps to select appropriate suppliers, but we are not responsible for the performance or attendance of the suppliers.
In the event of non-attendance, non-performance or inadequacy of any supplier, we will take reasonable steps to enable the event to take place in accordance with the stated invoice and discussed Services..
We reserve the right to make any changes to third-party pricing, services and goods engaged due to hire availability or logistical circumstances. In the event of any specific requirements (including without limitation any significant design changes, and ordered quantity) representing a total Styling Budget price increase, you will be notified and afforded an opportunity to confirm.
In the event of an emergency, including on the day of the event, we may take any action we deem necessary to maximise the success of the event and fulfil the Services.
3.10 THE USE OF SUB-CONTRACTORS
If we wish to perform any or all of our Service obligations under these Terms through sub-contractors, we will seek your written consent, (such consent not to be unreasonably withheld, delayed or conditioned).
3.11 EVENT PHOTOGRAPHY
We may employ a third-party styling photographer to take photographs of the event styling, details, You and Your guests if present at Your event for Our portfolio, website and social media use. We will seek your consent (such consent cannot be unreasonably withheld, conditioned or delayed) and will send You the photography gallery after the event at no additional cost.
You give us permission to use any photograph of you and the event setting for viewing on our website and related social media outlets for promotional purposes only. We will seek your consent (such consent cannot be unreasonably withheld, conditioned or delayed) to use the images for any other form of advertising other than publication on our website and social media accounts. We will also obtain consent from your photographer for the use of their professional images.
3.12 SERVICE LIABILITY
We shall not be liable to any Client for any loss or expense which is:
- indirect or consequential loss;
- Economic loss or other loss of turnover, profits, business or goodwill;
- Loss of amenity represented by the Client having no visual record of an event; or
- Loss or damage suffered by the Client as a result of an action brought by a third party.
- The above provisions apply even if such loss was reasonably foreseeable or we had been advised of the possibility of the Client incurring it.
- Except in the case of death or personal injury, the total liability of Cloth and Confetti under this Agreement, shall not exceed the sum of $10,000. This applies whether an action is based on contract, tort or any other basis in law.
- This paragraph (and any other paragraph which excludes or restricts the liability of Cloth and Confetti) applies to Cloth and Confetti’s employees, contractors, subcontractors and agents as well as Cloth and Confetti.
- You agree to indemnify us against any liability to any supplier for the event in case of any claim against us. This indemnity will include all professional, legal fees and personal time cost of Cloth and Confetti.
3.12 TERMINATION OF SERVICES
We may choose to terminate this Agreement at any time, within 7 days notice to you, if:
- We consider that a request for a Service is inappropriate or for any improper, immoral or unlawful purpose;
- You fail to provide Us with clear and/or timely instructions to enable Us to provide the Services;
- We are of the view that there has been a breakdown in our working relationship and You fail to pay our invoice(s) in accordance with these Terms
- If You become abusive, harmful or dangerous to any person employed by Cloth and Confetti or any of our contracted suppliers.
- At Our discretion, we may terminate this Agreement at any time, and without notice to you, if you become insolvent (for company clients) or bankrupt (for individual clients).
- Any rights or obligations that have accrued up to and including the date of termination will survive.
- You will pay us for all work done up to and including the date of termination.
3.13 DISPUTES AND OUR RELATIONSHIP TO YOU
In the event of a dispute between Us and You, the parties agree to attempt to settle the dispute by engaging in good faith with each other in a process of mediation before commencing arbitration or litigation.
Cloth and Confetti is an independent contractor, not an employee. The engagement of Services with Us does not create a partnership relationship. Neither You or Us, have the authority to enter into contracts on the other party’s behalf.
You agree that we will not be prevented or restricted by virtue of Our relationship with You under this Agreement from providing Services to Our other clients, some of whom may be in competition with you or have interests that conflict with Your own.
3.13 CONFIDENTIALITY
Neither You or Us, may disclose Confidential Information about or belonging to the other without the other’s consent. Notwithstanding, we may disclose Confidential Information to our contractors in relation to the provision of the Services if required for the proper performance of the Services.
“Confidential Information” means all non-public information or documents which either party receives or produces in connection with the Services, but does not include any information which is: (a) or becomes generally available to the public other than as a result of a breach of this clause; (b) known to either party prior to Cloth and Confetti commencing the Services; (c) received from a third party who owes no obligation of confidence in respect of the information; or (d) developed by either party independently of the Services to which these Terms relate.
4. SEMI-CUSTOM CLOTH DESIGN PROCESS
Where You have requested and instructed the Hire Company to design and produce Semi-custom Cloth, the Hire Company will:
- Take a full payment to secure the product online;
- Gather the relevant information from You required to customise the design with Your names, date, location and hashtag text;
- Provide a proof of design by email for Your review 1 week after receiving Your relevant information text;
- Allow You to make 2 rounds of changes included for semi-custom designs. Please refer to section 4.5 ‘Changes to design’ for the full list of what is included and excluded;
All proof of design must be approved by You in writing within a reasonable timeframe (see Section
5.1) in order for production of Semi-custom Cloth to proceed.
The production of Your Semi-custom Cloth including printing, sewing and finishing is a minimum of 3 weeks.
4.2 CUSTOM CLOTH DESIGN PROCESS
Where You have requested and instructed Cloth and Confetti to design and produce Custom Cloth, We will:
- Undertake a design consultation with You
- Ask You to supply inspirational images to guide the design process;
- Provide You with a quote in writing based on the concepts discussed in the consultation;
- Provide an invoice payable to You for the chosen option;
- Take a 30% non-refundable deposit to secure the booking and artwork creation;
- Contact You regarding the specific text and wording You would like in the design;
- Prepare 2 design options with proof of designs sent by email for your review within 2-3 weeks of receiving Your text and wording.
- Allow You to make 3 rounds of changes included for custom designs. Please refer to section 4.5 ‘Changes to design’ for the full list of what is included and excluded;
All proof of design and fee of quote must be approved by You in writing within the quotation timeframe (see Section 5.1) in order for production of Custom Cloth to proceed.
The production of Your Custom Cloth including printing, sewing and finishing is 6 weeks.
4.3 SEMI-CUSTOM AND CUSTOM CLOTH DELIVERY OR PICK-UP
Once Your order is ready, Cloth and Confetti will contact You to organise pick-up or delivery.
The terms outlined in Section 2 also apply to the Pick-Up and Delivery of Custom Cloth.
4.4 CUSTOM CLOTH FINAL SALE
Due to the unique nature of Semi-Custom and Custom printed Cloth, the sale is considered final and no refunds are given.
Should you wish to discard the Custom Cloth after Your event, Cloth and Confetti is not responsible for the disposal of any unwanted items.
4.5 CHANGES TO DESIGN
Strictly no changes to the design, layout or fonts are included in the Semi-custom Cloth options. The changes that can be made by You include those relating to minor text wording, colour palette and final printing Cloth material. The colour palette must be finalised prior to any artwork being created for you.
For the Custom Cloth option, You can make changes to the text, font, colour, minor illustration tweaks and final printing Cloth material. The artwork concept idea cannot be changed after approval from the initial 2 design options. Any additional or major changes requested will be charged at $50 per hour, billed in one-hour blocks.
Only digital proofs of the artwork are provided for approval. Samples of the final printing base Cloth material can be sent to you if requested.
The base fabrics used by Cloth and Confett are of white or natural colouring. The digital printing method We engage through a third party supplier is only available on one side of the fabric. This means that the back side of all Custom and Semi-Custom Cloth Products will remain white or the colour of the base fabric used.
4.6 EXPRESS TURNAROUND
A Fee payable of 15% of the total invoice (incl. gst) is required to cover express third-party printing and sewing costs if You require Your Semi-Custom or Custom Cloth sooner than the allocated total of 8 weeks prior to delivery. Express turnaround is subject to Cloth and Confetti’s production schedule and availability.
4.7 PRINTING AND ARTWORK
Cloth and Confetti will allow the usage and perform the printing of another designer’s artwork onto Cloth if You have the right to use the artwork for this purpose. Contact details of the original designer must be provided to Cloth and Confetti.
An artwork processing fee (plus gst) will apply to any Custom Cloth requested that uses third party artwork. This covers process costs associated with formatting and communication.
All artwork designed by Cloth and Confetti and its employees, is owned by Cloth and Confetti and cannot be replicated or reproduced without written consent.
5. MONEY MATTERS
5.1 QUOTATION
All quotes provided expire within 7 calendar days from the date that the quotation was provided by the Hire Company. The Hire Company reserves the right to adjust prices in any quotation once the 7 calendar days have passed. A “first in, first out” policy applies to all hire items. A quotation does not guarantee the availability of any items, as bookings are only secured after a deposit is received by the Hire Company. Please note all quotations are inclusive of:
- GST;
- the process and handling fee;
- the damage waiver fee; and
- security bond payment.
5.2 DEPOSIT
To secure your date and availability of Hired Goods, a deposit of 30% of the total quotation is required. This is indicated on the invoice sent to you by the Hire Company. Please note that this deposit is non-refundable, as it secures the Hire Company’s efforts in commencing the provision of services, and/or preparation of hire items for Your event.
5.3 FINAL QUANTITY CONFIRMATION AND PAYMENT DUE DATE
The final quantity of Hire Goods required will be confirmed with You, 30 days before your pick-up date and cannot be changed after this stage. If we receive no notice of changes to your quantities at this stage, it is assumed that the original booking is correct and final payment will be for this quantity.
FINAL PAYMENT DUE DATE
Final balances on the invoice issued by the Hire Company must be paid to the Hire Company at least 14 days prior to Your pick-up or delivery date. If the balance payable has not been completed, the Hire Company reserves the right to withhold Hire Goods or Services until the payment conditions have been met and finalised.
5.4 PROCESS AND HANDLING FEE
A 10% surcharge applies to the total full-priced Hired Goods cost (incl. GST) on every order for processing and handling. This charge is non-refundable, as it covers all efforts undertaken by the Hire Company in packing, counting, checking Your order and ensuring everything has been thoroughly cleaned before you receive it, and after it is returned by You. This includes cleaning of the Hired Goods after any prior cleaning done by the venue.
5.5 DAMAGE WAIVER FEE
A damage waiver fee of 5% applies to the total full-priced Hired Goods cost (incl. GST). This is to cover minor damage from ‘wear and tear’ of the Hired Goods, so that We can keep replacing stock and maintain high product standards.
Please note that the damage waiver fee is separate from the replacement cost of permanently damaged or lost items.
5.6 SECURITY BOND PAYMENT
A refundable bond payment of $100 applies to Hired Goods bookings below $1000. For bookings over $1000, a bond payment of $250 is required. This payment is due with the balance of the invoice, 14 days before the collection of the Hired Goods. Payable by credit or debit card. You must provide your preferred bank details to us before or after the event, so we can transfer the security deposit back to you in a timely manner. Should you fail to provide us with your bank transfer details, any security deposits not requested within 6 months of your event finishing, will be recorded as unclaimed and forfeited by You.
The bond payment will be refunded within 14 days of Your event, once the Hired Goods are returned and cleared for any damage.
5.7 SEVERABILITY
If any part of these Terms is held to be illegal, invalid or unenforceable by a Court of law, the legality, validity and enforceability of the remaining parts will not be affected.
6. COVID-19 Policy
6.1 COVID-19 POSTPONEMENTS
If You choose to POSTPONE Your event due to government enforced restrictions in line with the COVID-19 global pandemic, the Hire Company will move your booking to the new date of your event, free of charge for one initial postponement. If the occurrence of a second or multiple postponements arises, a 10% (fee of total invoice payable) administration fee will apply.
The availability of your requested items depends on the ‘first in, first served’ basis. Meaning, if your items are already booked by another client on that date, the Hire Company will offer an alternative item/s. If You wish to not proceed with the alternative item/s offered, a full refund will be given on your booking or those item/s, provided that no labour or processing had been undertaken. The Hire Company has a team of creative professionals that work on the styling services, so rescheduling such services is often not a conflicting issue.
If processing, packing or labour has been undertaken by the Hire Company, a fee of $45 p/h (or the cost of the Custom Cloth and related services) will be applicable. Usually the processing of a booking will occur 48-hours prior to an event.
In order to be eligible for the above COVID-19 Policy, Your original hire date must have occurred either 3-days prior to a government lockdown, during a lockdown period or within 14-days of a post-lockdown ending/easing date. If you are thinking of postponing your event and it is more than 14-days after a predicted lockdown easing date, we encourage you to wait before actioning. The Hire Company must be notified of Your postponement as soon as You have made the decision, along with the new date if known.
6.2 COVID-19 CANCELLATIONS
If You choose to CANCEL Your event due to government enforced restrictions in line with the COVID-19 global pandemic, the Hire Company will provide good will and offer a full refund of the deposit and payments made for any Hire Goods and Table Styling services booked, provided that no labour or processing has been undertaken.
If processing, packing or labour has been undertaken by the Hire Company, a fee of $45 p/h (or the cost of the Custom Cloth and related services) will be applicable. Usually the processing of a booking will occur 48-hours prior to an event.
In order to be eligible for the above COVID-19 Policy, Your original hire date must have occurred either 3-days prior to a government lockdown, during a lockdown period or within 14-days of a post-lockdown ending/easing date. If You are thinking of cancelling your event and it is more that 14-days after a predicted lockdown easing date, we encourage You to wait before actioning. The Hire Company must be notified of Your cancellation as soon as You have made the decision, along with the new date if known.
Our Terms and Conditions were last updated on 17th September 2022.